White-Glove Onboarding
System Design
- Our team will work with you to set up Ally Voice to leverage its capabilities that best suits your needs
- We provide an easy-to-understand visual call flow diagram
- Configuration, Staging, and Testing of all Hardware
On-Site Installation
- Connect all new phones, headsets, and other hardware
- Train each user on basic use of the system
- Online portal setup for all users
- Follow up – We check in after installation at 1 and 4 weeks to answer questions, make changes, and resolve issues.
Remote Installations
- The client will connect phones using a self-install guide
- Virtually train each user on basic use of the system
- Online portal setup for all users
- Follow up – We check in after installation at 1 and 4 weeks to answer questions, make changes, and resolve issues.
Seamless Transition
- Work with you to obtain all existing invoices and contracts
- Review of all existing services and contracts
- Ensure all unnecessary services are removed and remaining services are provided at the best possible prices
- Verify provider termination process
- Provide options that will allow you to avoid early termination penalties
- Confirm accuracy of all renewal contracts and termination forms
- Review accuracy of final or updated invoices and provide guidance for you to address inaccuracies