We had an AMAZING 2019!! Thank you to all of our clients!
Year over Year Financials
o Revenue +80%
o MRR +109%
o Profit +138%
o Ally Voice Clients +39% and no lost clients since launch(4/17)
o Voice, Cellular, Internet Clients +114%
o Re-invested 25+% of total income
Investments & Improvements
o 4 vehicles added to our fleet
o Standardized vehicle inventory and tools
o Expanded Offices
o Vastly improved inventory sys. – Added stock, shelving, PO system, min. qty’s, pull tickets
o New laptops, desktops, Fiber Splicing Kit, Cellular Test Kit, desks, chairs, and furniture
o New Security cameras
o Launched our first client newsletter
o New Systems: Quoting, Ticketing, CRM, Client Portal
o Added products/services: SolarWinds RMM, SentinelOne, TrendMicro, BitDefender, SolarWinds Backup and DR, WatchGuard, and SonicWall. #AllyMSP
o Launched LetAllyHelp.com for on-demand support
o Launched AllyWiFi.com #AllyWiFi
o Added #SMS support
o Added #LiveChat to website
o New ticket feedback system
Investments in Our People
o Reimbursement for Certifications
o Increased headcount
o Started weekly team lunches
o Numerous merit raises
o Holiday parties
o Promoted from within – New technician supervisor
o New company operations manual
o Confidential feedback system
o New benefits – Life, STD, LTD, dental, vision, accident, major illness
