ISP Support

When an Internet service outage occurs, our team engages the carrier and your on-site
contact to restore service with as little frustration and costly downtime as possible.

Included:

• Automated monitoring of your connection every 60 seconds, 24/7/365.
• Statistics are stored for at least 30 days, which helps when we need to prove there is an intermittent
  issue or a repeat issue.
• Our team proactively engages outages during our Business Hours, M-F 8-5
  • We contact your on-site contact to verify the status of the modem or gateway
  • We then contact the provider to open a support ticket, and if necessary, schedule a service call
  • We continue to work with the provider’s technical support team, the provider’s on-site technicians, and your on-site contact until the connection is fully operational

Billable Support:

• After-Hours and Holiday Emergency Support
• On-Site support
• Support related to the customer’s equipment or the customer’s network
• Support beyond the ISP demarcation point, usually the ports on the ISP’s modem/router