IT Services

What’s included with a Proactive IT Services User Package?

2023-05-08T10:39:04-06:00, |

Proactive IT Users Premium User (formerly Standard) M365 Premium (Click here for plan details and comparisons) Security Policy Setup and Auditing MSP Magin and InTune for policy management MFA enforcement Azure Active DirectoryMicrosoft Login on Secured PC's OneDrive and Sharepoint MDM - Mobile Device Management Email Security - Proofpoint Essentials Advanced (Click here to view the datasheet) M365 Backup by Cove (Datasheet) Basic User (formerly Lite) M365 BasicWeb Access [...]

What’s included with Ally’s Backup package?

2023-02-10T16:35:52-06:00, |

Backup Full-System Backup* Ideal for all servers and workstations running or hosting database files or custom software Bare-metal backup allows the fastest possible restoration 3-2-1 design for backing up locally and to the cloud Backup is encrypted and protected by multi-factor authentication (MFA) Monthly Simulated Mock Backup & Disaster Recovery Test ensures you can trust your backups Servers Included 500GB Included Workstation Backup Add-on purchase 100GB Included *Included [...]

What’s included in Ally’s Workstation & Server packages?

2023-02-10T16:09:17-06:00, |

Workstations and Servers Security EDR - Sentinel One Endpoint Detection & Response N-Sight managed, comparable to S1 Complete Ranked #1 in the 2022 MITRE Engenuity ATT&CK Evaluation - Click here for details Defends against five common threats that normal anti-virus cannot stop - Click here for details Sentinel One vs Microsoft Defender - Click here for details Remote Monitoring & Management RMM - Remote Monitoring & Management Patch [...]

What is included with Ally’s Site Support service?

2023-02-10T16:34:56-06:00, |

Site Support Platforms included - WatchGuard Cloud, EnGenius Cloud, EnGenius EzMaster, Netgear Insight Pro, NoIP (DDNS) WatchGuard - ​Click Here for More Info​ WiFi Support - ​Click Here for More Info​ ISP Support - ​Click Here for More Info​ WatchGuard Flex Pay subscription model allows you to choose a firewall that meets your needs today without the risks that come with the traditional appliance and license model. No [...]

What is covered under Ally’s Wi-Fi Support package?

2023-02-10T16:49:20-06:00, |

WiFi Support What is included? Remote technical support from the Ally Helpdesk Team Access Points that are offline will generate a support ticket the following business day Firmware updates – Updates are tested and then rolled out to all devices Client admin access is made available through Advanced monitoring and troubleshooting features are available through the online controller What is NOT included: On-Site support After-hours support Configuration [...]

What does Ally provide with their ISP Support service?

2023-06-02T14:14:10-06:00, |

ISP Support What is included? Automated monitoring of your connection every 60 seconds, 24/7/365. A support ticket is created once a service is down for ten minutes. A support ticket can be opened at the client's request for packet loss above 1%. Statistics are stored for at least 30 days, which helps when we need to prove there is an intermittent issue or a repeat issue. Clients may [...]

Response Times & Emergency Upgrades


Response Times & Emergency Upgrades Business Hours Support $100 fee upgrades best-effort tickets and all tickets below P1 Critical Fee is waived for the following types of services if the issue is classified as P1 Critical Managed IT (remote only) Ally Voice Ally Internet Response Time Remote Support - 15 minute to 1 hour response On-Site Support - 1 day / 8 business hour response After-hours Support Rate [...]

What are Ally’s labor rates and minimums?

2023-03-30T15:59:11-06:00, , |

Rates, Fees and Minimums Labor Rates $120/hour - Standard Rate $160/hour - Advanced Rate - Servers, Advanced Networking, and M365 Management $200/hour - vCIO and Consulting $200/hour - After-Hours & Holidays Unlimited support is included for a flat monthly fee with Managed IT Services* Business Hours Emergency Upgrade - $100 charge. Click here for more info Labor Discounts 25% labor discount for: Managed IT Clients 501(c)(3) Non-Profits 10% labor [...]

What is included with a new User and/or PC setup?


New User or Workstation New User Setup & Training Deployment Microsoft 365 Email Office Apps Teams OneDrive SharePoint Keeper Password Manager Import passwords from tools or browsers Add to Edge Chromium web browser Add to mobile device(s) Email Protection - IronScales reporting Proofpoint portal HelpDesk Button Ally Voice (if applicable) Training Client Manual Keeper Password manager Email security OneDrive How we secure mobile devices How to get help [...]

What is the onboarding process for Managed IT services?

2023-02-10T17:03:58-06:00, |

Managed IT Onboarding Process Add you to all of our systems Ensure all users are aware of how to get help Send welcome email with client manual to all users Deployment Gather existing IT information Begin documenting the network and assets Gain control of web domain(s) Software package for all workstations and servers Secure existing backups and implement Prepare email security systems Setup / Migrate Email Complete special [...]


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  • 220 W Tennessee St STE 210, Florence, AL 35630
  • 256.740.3900
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