WiFi Support

WiFi is connecting more critical devices than ever before. Our cloud-based controller ensures we can effectively monitor, update, and troubleshoot every WiFi access point we install. We also provide clients with access so they can easily change their WiFi password and much more.

Here’s what’s included:

  • Remote technical support from the Ally Helpdesk Team
  • Access Points that are offline will generate a support ticket the following business day
  • Firmware updates – Updates are tested and then rolled out to all devices
  • Client admin access made available through allywifi.com
  • Advanced monitoring and troubleshooting features are available through the online controller

What’s NOT included:

  • On-Site support
  • Change requests beyond simple password changes
  • Support for WiFi issues that are the fault of the device rather than the WiFi access points or their configuration