What is covered under Ally’s Wi-Fi Support package?

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size="1" animated_font_size="" fusion_font_family_title_font="Plus Jakarta Sans" fusion_font_variant_title_font="400" font_size="68px" line_height="" letter_spacing="" text_transform="" text_color="var(--awb-color5)" hue="" saturation="" lightness="" alpha="" animated_text_color="" text_shadow="no" text_shadow_vertical="" text_shadow_horizontal="" text_shadow_blur="0" text_shadow_color="" margin_top_medium="" margin_right_medium="" margin_bottom_medium="" margin_left_medium="" margin_top_small="" margin_right_small="" margin_bottom_small="" margin_left_small="" margin_top="" margin_right="" margin_bottom="" margin_left="" margin_top_mobile="" margin_bottom_mobile="" gradient_font="no" gradient_start_color="" gradient_end_color="" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" highlight_color="" style_type="default" sep_color="" link_color="" link_hover_color="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""] WiFi Support [/fusion_title][fusion_text columns="" column_min_width="" column_spacing="" rule_style="" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" content_alignment_medium="" content_alignment_small="" content_alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""] What is included? Remote technical support from the Ally Helpdesk Team Access Points that are offline will generate a support ticket the following business day Firmware updates – Updates are tested and then rolled out to all devices Client admin access is made available through allywifi.com Advanced monitoring and troubleshooting features are available through the online controller What is NOT included: On-Site support After-hours support Configuration changes Troubleshooting beyond basic power and connectivity is considered billable time OR the responsibility of the client and/or their IT vendor [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

WiFi Support

What is included?

Remote technical support from the Ally Helpdesk Team
Access Points that are offline will generate a support ticket the following business day
Firmware updates – Updates are tested and then rolled out to all devices
Client admin access is made available through allywifi.com
Advanced monitoring and troubleshooting features are available through the online controller

What is NOT included:

On-Site support
After-hours support
Configuration changes
Troubleshooting beyond basic power and connectivity is considered billable time OR the responsibility of the client and/or their IT vendor

WiFi Support

What is included?

What is NOT included:

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WiFi Support

What is included?

What is NOT included:

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ALLY COMMUNICATIONS

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