What is included with WiFi Support?

  • Remote technical support from the Ally Helpdesk Team
  • Access Points that are offline will generate a support ticket the following business day
  • Firmware updates – Updates are tested and then rolled out to all devices
  • Client admin access is made available through allywifi.com
  • Advanced monitoring and troubleshooting features are available through the online controller

What’s NOT included:

  • On-Site support
  • After-hours support
  • Troubleshooting beyond basic power and connectivity to the access point is billable work as their IT vendor OR the responsibility of the client and/or their IT vendor.
  • Configuration changes