What is included with WiFi Support?
- Remote technical support from the Ally Helpdesk Team
- Access Points that are offline will generate a support ticket the following business day
- Firmware updates – Updates are tested and then rolled out to all devices
- Client admin access is made available through allywifi.com
- Advanced monitoring and troubleshooting features are available through the online controller
What’s NOT included:
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On-Site support
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After-hours support
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Troubleshooting beyond basic power and connectivity to the access point is billable work as their IT vendor OR the responsibility of the client and/or their IT vendor.
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Configuration changes