By now, I’m sure you’ve probably heard about hosted private branch exchange (PBX) technology. In fact, I’m sure you probably use this type of technology in some capacity anyways. This isn’t your traditional telecom system. It’s a cloud-based solution with several useful features. Hosted PBX eliminates many financial concerns and hardware frustrations. It can integrate with any type of cloud host optimize any Voice over Internet Protocol (VoIP) solution.
It may not be the best solution for every organization, but it’s been proven to help most office environments. Hosted PBX can unify all communication channels and help employees deliver a more meaningful customer service. If you’re on the fence about PBX hosting, then these reasons might make you change your mind:
Simple Installations and Low Startup Costs:
You won’t have to purchase a bunch of hardware to install this solution. All you really need is a reliable cloud source and an internet connection to get this thing going. Your managed service provider (MSP) can handle the rest for you. They’ll be able to get the system up and running in just a few minutes. This is much easier than having to deal with on-premise phone services.
Strong Internet Connectivity:
There are many risks involved with using a telecom internet service, but a hosted PBX shields most of them. When most organizations agree to PBX hosts, they also typically agree to fiber-optic internet bundles. This is a high-speed solution that can trigger any communication outlet. It can optimize your phone and data services, which will help you gain a crystal-clear message.
International and Long-Distance Communication:
If you do any B2B work overseas or nationwide, then hosted PBX may be the right solution for you. Many phone vendors provide long-distance support to help make your conference calls easier to afford. According to a report by Be Business Need, this type of business phone service can help companies save up to 90% on their monthly telecom bills.
Scalable and Flexible Functions:
This is the best solution to scale your business with. You can quickly add or subtract phone lines off of your network. This ensures that you always have the right amount of tools needed for your workforce. Never spend too much on hardware that you don’t need.
Fewer Headaches on Your IT Department:
With a hosted PBX, you won’t have to manage several pieces of equipment internally. This is a network solution that is governed online. You shouldn’t have to call your IT manager every time there is an issue with the phone system. There are auto attendants readily available any time to help you troubleshoot a problem.
Responsive Support and Maintenance:
If there is an emergency, there is a toll-free number you can call to get any issue resolved. Since PBX solutions are connected through the cloud, all upgrades will be automatically made on a planned schedule. This takes away the need for physical retrofits and any repairs that might be needed down the road.
More Efficient Communication and Collaboration:
PBX technology automatically connects all on-premise and mobile phone lines together. It recognizes everyone supported in your network and gives you the ability to direct calls in the right place. If you need to make a conference call, you can connect multiple callers in one conversation. This is a great way to get everyone involved without the hassle of having to relay messages several times.