Does Ally offer residential services or support?
Joel Peeples2023-02-10T16:37:41-06:00Residential Services No, but we're happy to refer you to a trusted vendor or partner whenever possible.
What are Ally’s business hours?
Business Hours Monday thru Thursday, 8AM to 5PM CST Friday, 8AM to NOON CST Remote support for Ally Internet and Phone services is available 24/7
What are Ally’s Holidays?
Holidays New Year’s Day Martin Luther King, Jr. Day Memorial Day Independence Day Labor Day Veterans Day Thanksgiving Day Day after Thanksgiving Christmas Eve Day Christmas Day News Year Eve Day
What kind of discounts does Ally offer for 501(c)(3) organizations?
Non-profits 501(c)(3) Discounts FREE Phone System Installation (does not include cabling or IT work) 25% hourly IT support discount 50% monthly discount for Ally Voice phone services 50% monthly discount for Managed IT services 10%-50% discount on hardware
Are Ally’s services HIPAA compliant?
Joel Peeples2023-02-10T16:48:57-06:00HIPAA Compliance Every HIPAA certification is different because there are no government guidelines to say what exactly a certification must include. We provide a BAA that covers our hosted PBX and IT services. We also provide guidance to ensure that you use the phone system in a way that does not violate HIPAA. For example, you cannot use FAX over email unless you have a fully encrypted email [...]
Payment & Invoice Questions
Payment & Invoice Questions This guide is to help answer some common questions regarding payments, invoices, and discounts. Click on the question to view the answer or scroll through this and other pages on our website. What are the available Payment Options? How do I set up auto-payments? Why do my invoices look different? Where's my discount? What are my options for Multi-Site billing? When are late fees [...]
What is Ally’s Return and Refund Policy?
Return and Refund Policy If you have a return or refund request, contact us via live chat, call 1-833-740-3900, or open a support ticket at https://www.allyadvantage.com/ticket. For full details on our Returns and Refund Policy, see Section 16. RETURNS AND CLAIMS FOR GOODS AND SERVICES in our General Terms & Conditions, available for download at https://allyadvantage.com/downloads/.