FAQs

Are Ally’s services HIPAA compliant?

2023-02-10T16:48:57-06:00

HIPAA Compliance Every HIPAA certification is different because there are no government guidelines to say what exactly a certification must include. We provide a BAA that covers our hosted PBX and IT services. We also provide guidance to ensure that you use the phone system in a way that does not violate HIPAA. For example, you cannot use FAX over email unless you have a fully encrypted email [...]

Payment & Invoice Questions

2023-02-10T16:58:39-06:00|

Payment & Invoice Questions This guide is to help answer some common questions regarding payments, invoices, and discounts.  Click on the question to view the answer or scroll through this and other pages on our website. What are the available Payment Options? How do I set up auto-payments? Why do my invoices look different? Where's my discount? What are my options for Multi-Site billing? When are late fees [...]

What is Ally’s Return and Refund Policy?

2023-02-10T17:07:12-06:00|

Return and Refund Policy If you have a return or refund request, contact us via live chat, call 1-833-740-3900, or open a support ticket at https://www.allyadvantage.com/ticket. For full details on our Returns and Refund Policy, see Section 16. RETURNS AND CLAIMS FOR GOODS AND SERVICES in our General Terms & Conditions, available for download at https://allyadvantage.com/downloads/.

ALLY COMMUNICATIONS

As an extension of your business, Ally supports your big picture vision and provide you with world-class service for your phones, internet, and IT issues.

Find us on Facebook!

CONTACT US

  • 220 W Tennessee St STE 210, Florence, AL 35630
  • 256.740.3900
Go to Top