What is ALLY’s Return and Refund Policy?
Kristine Robinson2020-12-10T12:35:50-06:00If you have a return or refund request contact us via live chat or give us a call at 1-833-740-3900. Alternatively, you can also open a support ticket 24 hours [...]
What are ALLY’s hourly support and install rates?
admin2020-12-03T20:41:48-06:00Labor rates start at $100 per hour. Use our live chat or give us a call to find out more!
What are ALLY’s Holidays
admin2020-12-03T20:40:01-06:00New Year’s Day Martin Luther King, Jr. Day Memorial Day Independence Day Labor Day Veterans Day Thanksgiving Day Day after Thanksgiving Christmas Eve Day Christmas Day News Year Eve Day
Does ALLY provide a HIPAA BAA, Business Associate Agreement, for your healthcare clients?
admin2020-09-23T18:09:03-06:00Absolutely. We can use our BAA free of charge. We can use your template but legal fees will apply.
Is ALLY’s hosted PBX HIPAA certified?
admin2020-09-23T18:09:03-06:00Every HIPAA certification is different because there are no government guidelines to say what exactly a certification must include. We provide a BAA that covers our hosted PBX and we [...]
Does ALLY provide service outside of North Alabama?
admin2020-09-23T18:14:01-06:00Yes, we provide Managed IT service, telephone, cellular, and Internet services throughout the United States. We use our in-house team for jobs for most jobs within 75 miles and have [...]
Does ALLY offer residential services or support?
admin2020-09-23T17:50:20-06:00No, but we're happy to refer you to a trusted vendor or partner whenever possible.