Rates, Fee, and Minimums

Labor Rates

  • $120/hour – Standard Rate
  • $160/hour – Advanced Rate
  • $200/hour – vCIO and Consulting
  • $200/hour – After-Hours & Holidays
  • Unlimited support is included for a flat monthly fee with Managed IT Services*
  • $100 Emergency Upgrade – Click here for more info

Labor Discounts

  • 25% labor discount for:
    • Managed IT Clients
    • 501(c)(3) Non-Profits
  • 10% labor discount for:
    • Network and Workstation Support Bundle clients
    • Pre-Paid Credit Packages – $1,000 minimum (no expiration)

Dispatch & Mileage

Local travel is charged a flat fee. We consider Lauderdale and Colbert Counties to be local. Non-Local travel is charged by the mileage from our office to the job site and then back to our office.

  • Local Dispatch Fee
    • Standard – $50
    • After-Hours & Holidays  – $200
  • Non-Local
    • Standard – $1.5/mile
    • After-Hours & Holidays – $3/mile

Billing Minimums

  • Minimum Billing
    • Remote Support: (30) Thirty-minute minimum per support ticket or job
    • Local On-site Service: (1) One-hour minimum
    • Non-Local On-site Service: (2) Two-hour minimum
  • Rounding
    • We round time up to the nearest (15) fifteen minutes

 

*Some restrictions apply so that we can provide affordable and responsive support – See the managed services agreement for an inclusion list.