FAQs

FAQs2020-11-11T18:04:19-06:00
What is ALLY’s Return and Refund Policy?2020-12-10T12:35:50-06:00

If you have a return or refund request contact us via live chat or give us a call at 1-833-740-3900.  Alternatively, you can also open a support ticket 24 hours a day by emailing helpdesk@allyadvantage.com.

For full details on our Returns and Refund Policy see Section 16. RETURNS AND CLAIMS FOR GOODS AND SERVICES in our General Terms & Conditions.  This document is located under the Legal Docs folder at https://allyadvantage.com/downloads/.

Does ALLY offer residential services or support?2020-09-23T17:50:20-06:00

No, but we’re happy to refer you to a trusted vendor or partner whenever possible.

Does ALLY provide service outside of North Alabama?2020-09-23T18:14:01-06:00

Yes, we provide Managed IT service, telephone, cellular, and Internet services throughout the United States. We use our in-house team for jobs for most jobs within 75 miles and have partnerships with IT and telecom professionals nationwide.

Does ALLY provide on-site installation and support?2020-09-23T18:13:45-06:00

Yes!

Is ALLY’s hosted PBX HIPAA certified?2020-09-23T18:09:03-06:00

Every HIPAA certification is different because there are no government guidelines to say what exactly a certification must include. We provide a BAA that covers our hosted PBX and we also provide guidance to ensure that you use the phone system in a way that does not violate HIPAA. For example, you cannot use FAX over email unless you have a fully encrypted email solution. HIPAA covered entities also should not keep voicemail to email.

Does ALLY provide a HIPAA BAA, Business Associate Agreement, for your healthcare clients?2020-09-23T18:09:03-06:00

Absolutely. We can use our BAA free of charge. We can use your template but legal fees will apply.

What are ALLY’s Holidays2020-12-03T20:40:01-06:00
  • New Year’s Day
  • Martin Luther King, Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veterans Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve Day
  • Christmas Day
  • News Year Eve Day
What are ALLY’s hourly support and install rates?2020-12-03T20:41:48-06:00

Labor rates start at $100 per hour.  Use our live chat or give us a call to find out more!

 Have other questions? Get in touch.

ALLY COMMUNICATIONS

As an extension of your business, Ally supports your big picture vision and provide you with world-class service for your phones, internet, and IT issues.

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CONTACT US

  • 2222 Chisholm Rd., Suite 4, Florence, AL 35630
  • 256.740.3900
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