If you have a return or refund request contact us via live chat or give us a call at 1-833-740-3900. Alternatively, you can also open a support ticket 24 hours a day by emailing firstname.lastname@example.org.
For full details on our Returns and Refund Policy see Section 16. RETURNS AND CLAIMS FOR GOODS AND SERVICES in our General Terms & Conditions. This document is located under the Legal Docs folder at https://allyadvantage.com/downloads/.
Does ALLY offer residential services or support?admin2020-09-23T17:50:20-06:00
Yes, we provide Managed IT service, telephone, cellular, and Internet services throughout the United States. We use our in-house team for jobs for most jobs within 75 miles and have partnerships with IT and telecom professionals nationwide.
Does ALLY provide on-site installation and support?admin2020-09-23T18:13:45-06:00
Every HIPAA certification is different because there are no government guidelines to say what exactly a certification must include. We provide a BAA that covers our hosted PBX and we also provide guidance to ensure that you use the phone system in a way that does not violate HIPAA. For example, you cannot use FAX over email unless you have a fully encrypted email solution. HIPAA covered entities also should not keep voicemail to email.
Does ALLY provide a HIPAA BAA, Business Associate Agreement, for your healthcare clients?admin2020-09-23T18:09:03-06:00