FAQs Archive - Page 2 of 2 - Ally Communications

What is covered under Ally’s Wi-Fi Support package?

Joel Peeples2023-02-10T16:49:20-06:00IT Services, Monthly Services|

WiFi Support What is included? Remote technical support from the Ally Helpdesk Team Access Points that are offline will generate a support ticket the following business day Firmware updates – Updates are tested and then rolled out to all devices Client admin access is made available through allywifi.com Advanced monitoring and troubleshooting features are available through the online controller What is NOT included: On-Site support After-hours support Configuration [...]

What does Ally provide with their ISP Support service?

Joel Peeples2023-06-02T14:14:10-06:00IT Services, Monthly Services|

ISP Support What is included? Automated monitoring of your connection every 60 seconds, 24/7/365. A support ticket is created once a service is down for ten minutes. A support ticket can be opened at the client's request for packet loss above 1%. Statistics are stored for at least 30 days, which helps when we need to prove there is an intermittent issue or a repeat issue. Clients may [...]

Response Times & Emergency Upgrades

Joel Peeples2023-03-30T16:51:32-06:00IT Services|

Response Times & Emergency Upgrades Business Hours Support $100 fee upgrades best-effort tickets and all tickets below P1 Critical Fee is waived for the following types of services if the issue is classified as P1 Critical Managed IT (remote only) Ally Voice Ally Internet Response Time Remote Support - 15 minute to 1 hour response On-Site Support - 1 day / 8 business hour response After-hours Support Rate [...]

What are Ally’s labor rates and minimums?

Joel Peeples2023-03-30T15:59:11-06:00Hours, Holidays and Rates, IT Services, Payments and Billing|

Rates, Fees and Minimums Labor Rates $120/hour - Standard Rate $160/hour - Advanced Rate - Servers, Advanced Networking, and M365 Management $200/hour - vCIO and Consulting $200/hour - After-Hours & Holidays Unlimited support is included for a flat monthly fee with Managed IT Services* Business Hours Emergency Upgrade - $100 charge. Click here for more info Labor Discounts 25% labor discount for: Managed IT Clients 501(c)(3) Non-Profits 10% labor [...]

What is included with a new User and/or PC setup?

Joel Peeples2023-02-10T16:55:50-06:00IT Services|

New User or Workstation New User Setup & Training Deployment Microsoft 365 Email Office Apps Teams OneDrive SharePoint Keeper Password Manager Import passwords from tools or browsers Add to Edge Chromium web browser Add to mobile device(s) Email Protection - IronScales reporting Proofpoint portal HelpDesk Button Ally Voice (if applicable) Training Client Manual Keeper Password manager Email security OneDrive How we secure mobile devices How to get help [...]

Payment & Invoice Questions

Kristine Robinson2023-02-10T16:58:39-06:00Payments and Billing|

Payment & Invoice Questions This guide is to help answer some common questions regarding payments, invoices, and discounts. Click on the question to view the answer or scroll through this and other pages on our website. What are the available Payment Options? How do I set up auto-payments? Why do my invoices look different? Where's my discount? What are my options for Multi-Site billing? When are late fees [...]

What is the onboarding process for Managed IT services?

Joel Peeples2023-02-10T17:03:58-06:00IT Services, Monthly Services|

Managed IT Onboarding Process Add you to all of our systems Ensure all users are aware of how to get help Send welcome email with client manual to all users Deployment Gather existing IT information Begin documenting the network and assets Gain control of web domain(s) Software package for all workstations and servers Secure existing backups and implement Prepare email security systems Setup / Migrate Email Complete special [...]

What’s involved with reconfiguring a Managed PC for a New User?

Joel Peeples2023-02-10T17:05:46-06:00IT Services|

Moving Managed PC to New User Join to the local domain and/or Azure AD Sync OneDrive Setup e-mail user in Outlook Add Custom Device Name Place physical Asset Tag on PC/Laptop or ship label to client Apply Latest Windows Updates and Patches Apply Latest Firmware Apply Latest Drivers Remote Bloatware (Candy Crush, Minecraft, etc.)

What is Ally’s Return and Refund Policy?

Kristine Robinson2023-02-10T17:07:12-06:00Payments and Billing|

Return and Refund Policy If you have a return or refund request, contact us via live chat, call 1-833-740-3900, or open a support ticket at https://www.allyadvantage.com/ticket. For full details on our Returns and Refund Policy, see Section 16. RETURNS AND CLAIMS FOR GOODS AND SERVICES in our General Terms & Conditions, available for download at https://allyadvantage.com/downloads/.

What is covered under Ally’s Wi-Fi Support package?

What does Ally provide with their ISP Support service?

Response Times & Emergency Upgrades

What are Ally’s labor rates and minimums?

What is included with a new User and/or PC setup?

Payment & Invoice Questions

What is the onboarding process for Managed IT services?

What’s involved with reconfiguring a Managed PC for a New User?

What is Ally’s Return and Refund Policy?

ALLY COMMUNICATIONS

Find us on Facebook!

CONTACT US