FAQs

WiFi Support What is included? Remote technical support from the Ally Helpdesk Team Access Points that are offline will generate a support ticket the following business day Firmware updates – Updates are tested and then rolled out to all devices Client admin access is made available through allywifi.com Advanced monitoring and troubleshooting features are available through the online controller What is NOT included: On-Site support After-hours support Configuration [...]

ISP Support Let Us Handle Your Internet Issues We know how stressful Internet outages can be, especially when your staff is stuck trying to call your provider from their cell phones during a busy day. No one wants to scramble for the provider’s phone number, dig up account info and PINs, fight through automated prompts, and wait on hold—only to be told they’re not an authorized contact. It's [...]

Managed IT Onboarding Process Add you to all of our systems Ensure all users are aware of how to get help Send welcome email with client manual to all users Deployment Gather existing IT information Begin documenting the network and assets Gain control of web domain(s) Software package for all workstations and servers Secure existing backups and implement Prepare email security systems Setup / Migrate Email Complete special [...]